IT Managed services
Help Desk / End User Technical Support
Design, configure and maintain network infrastructure
Network monitoring, performance optimization and troubleshooting
Hardware and software support services:
– Computer hardware support, including maintenance and upgrades.
– Software configuration, installation and support.
– Software and hardware asset management.
Security management services:
– Firewall settings and management.
– Malware protection.
– Security audits and compliance checks.
Customized IT solutions
Demand analysis and customization services:
– Analyze customer needs in detail and develop customized IT solutions.
– Provide regular needs assessment and adjustment services.
– Cloud computing and remote office support:
– Provide cloud computing services, including cloud storage, computing and application services.
– Infrastructure and tools to support remote working.
– Digital Transformation Services:
– Guide customers through digital transformation, adopting new technologies and innovative solutions.
– Provide artificial intelligence, big data analysis and other services
Emergency response and troubleshooting
– 24/7 emergency response service:
– Provide around-the-clock emergency technical support.
– Quickly respond and resolve faults to reduce business interruption.
– Troubleshooting and Repair Services:
– Perform remote and on-site troubleshooting.
– Hardware and software repair services.
Data backup and business continuity
– Data backup service:
– Implement a reliable data backup and recovery strategy.
– Regularly test and monitor backup systems.
-Business Continuity Services:
– Develop and implement business continuity plans.
– Provide disaster recovery support.
Hardware Maintenance
– Replacing and upgrading components
– Updating firmware and drivers
– Troubleshooting and repairing issues
– Monitoring and testing performance
– Documenting and reporting activities
– Hardware Cleaning and dusting
